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Fixed Line SMS Messaging for Intruder Alarm Systems

Last year, Eircom announced they would be removing features that support their ‘Fixed SMS’ service by end of June 2015 (the ability to send and receive SMS via a fixed line phone). Many alarm users currently avail of this service to receive notification of alarm activations etc.

From July 2015 onwards alarm users will no longer receive these SMS alerts under current arrangements.

A number of alternative reporting methods are available, and in addition some additional solutions have now been made available to replace the Eircom service.

Options for Fixed Line service:

1. Connect to an Alarm Receiving Centre (ARC) to avail of 24-Hour Monitoring.

This is a ‘human response’ from a 24-hour manned control room. Our Engineers will need to reprogram the ARC Data [two Primary & Secondary receiver numbers] in the panel’s Engineer menu, test the signals and complete the User Connection & Keyholder Detail form.

  • The ARC will hold a list of nominated keyholders to notify in the event of any alarm activation.
  • The ARC operator will continue to contact keyholders until attendance is confirmed.
  • There is no limit to the number of Keyholders that can be listed/notified.
  • Gardai can also be alerted if required and appropriate to the system.
  • Panic and Fire Alarms can be separately reported for response.
  • Keyholders can be changed by phone or mail.

The annual service fee of €123 will be billed by annual Invoice, payable by cash, cheque, Electronic Funds Transfer, etc. Direct Debit option is also available if required.

Once-off Reprogramming Service Callout fee €90.80 including VAT.

Annual Cost for 24-Hour Residential Monitoring €123 including VAT.

Please contact our Servicedesk: service@aandasecurity.ie with your details if you require clarification.

2. Connect to a replacement SMS Messaging Service

This is an electronic response similar to previous SMS Messaging arrangements.

For all brands of equipment the service available is ‘G4s SMS Mesaging service’

This is a direct replacement to eircom’s landline SMS service. Our Engineers will need to reprogram the Messaging Centre details [two SMS Text Service Primary & Secondary dialback numbers] in the panel’s Engineer menu, test the signals and sign-up the User to the G4s Service Agreement and Direct Debit mandate.

  • The price will be €3.69 / month (inclusive of VAT) payable by direct debit only.
  • Gardai cannot also be alerted as this is an electronic SMS messaging service.
  • Keyholders (SMS Message recipients) can be changed by the user via the Manager’s Menu for some systems including Europlex and Siemens, or may require an engineer’s attendance for others.
  • This solution is compatible with the following: Europlex Signet, Siemens SPC range and many others.

Reprogramming Service Callout fee €90.80 including VAT.

Annual Cost for G4s SMS Messaging service: €44.28 including VAT.

Please contact our Servicedesk: service@aandasecurity.ie with your details if you require clarification.

Note for GSM Communication Users

Text notification service from GSM communication devices is not affected.
Enhanced services are available to customers/systems using GSM communications, such as the ability to Set and Unset systems and remotely control interfaces, and use cellphone Apps.

See the ‘GSM Reporting & Control for Intruder Alarms’ document in the ‘downloads’ section for details.